Refund policy

This and the following paragraph apply if you buy as a consumer as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Regulations”). Provided the Regulations apply to the transaction concerned, then the following terms apply to the contract.

1.       We now inform you that information relating to all aspects of our Goods is not in this document but in our marketing material, whether that is in the medium of Our Website or in hard copy.

2.       The following rules apply to cancellation of your order:

• If you have ordered Goods, but not received them, you may cancel your order without giving a reason, at any time within 14 days of your order. You will have no obligation and we will return your money.
• If you have ordered Goods, and received them, you may cancel your order at any time within 14 days of the date you received them. You must tell us that you wish to cancel. You must also send the Goods back to us within that same 14 day period.

• We will return your money subject to the following conditions:

2.1            we receive the Goods in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact.

2.2            you comply with our procedure for returns and refunds. We cannot return your money unless we know who sent them.

3.       The option to cancel your order is not available:

• As our products relate to health or hygiene, and they become used after delivery, as they cannot be resold;
• If the Goods are somehow mixed with other goods so that we cannot identify or easily separate them.

4.       You are responsible for the cost of returning the Goods. We have no obligation to refund to you, your cost of re-packing and returning the Goods.

5.       In any of the above scenarios, we will return your money within 14 days.

These provisions apply if you buy from us other than being a Consumer. The following rules apply to return the faulty Goods:

  

6.       Before you return the Goods to us;

6.1.       The Goods must be returned to us as soon as any defect is discovered but not later than [14 days after return confirmation has been received].

7.       So far as possible, Goods should be returned:

• with both Goods and all packaging as far as possible in their original condition;
• securely wrapped;
• including our delivery slip;[or manufacturer’s delivery slip]
• at your risk and cost.

8.       You must tell us by email message to hello@jemmaco.com that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send Goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.

8.1.       In returning faulty Goods please encloses with it a note clearly stating the fault and when it arises or arose.

8.2.       If we agree that the Goods are faulty, we will:

• refund the cost of return carriage;
• repair or replace the Goods as we choose.

8.3.       If we repair or replace the Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.

8.4.       In the case of a reaction to the product, and only with adequate proof of the reaction via a photo, may you receive a refund or another product free of charge, this decision will be made at the company’s discretion.. A JemmaCo reaction form must also be filled out correctly and sent along with the photo and query and must be received within 5 days of the reaction.